Returns & exchanges
Need help with an item? Start here before sending anything back.
This page provides general guidance. Contact us to confirm the terms and options that apply to your order. It does not establish a return window or guarantee a return, exchange, or refund, and does not limit your statutory rights.
Start with your order details
Use the contact page with your order number, the item you are asking about, and the reason for your request. For an exchange, include the size or item you would prefer. Keep your order confirmation for reference.
Keep the item in its current condition
While your request is being reviewed, avoid wearing or washing the garment and keep any tags and original packaging where possible. Describe its condition accurately so the available options can be assessed.
Confirm before sending it back
Contact us for the correct return address, instructions, and any applicable shipping costs before posting an item. Do not assume the address on the parcel is a returns address. If a return is arranged, retain proof of postage and tracking where available.
Exchange availability
An exchange depends on the applicable terms and availability of the requested item or size. Ask which options are available before making a new purchase or sending your item back.
Damaged or incorrect items
If an item arrives damaged or is not what you ordered, contact us with your order number, a description of the issue, and clear photos. Keep the item and packaging while the issue is reviewed.
Refunds and next steps
Ask for confirmation of the outcome, any applicable costs, and the next steps for your request. Refund eligibility, payment handling, and processing times must be confirmed for your order; no fixed timeframe is promised here.